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Originally Posted by lemarsh
Slightly off topic of the original question.... but
Any idea of how to cancel NTL? I have rung them for the past 3 days, and have been held in the queue for over an hour once, 30 mins the next time, and so far 13 mins now.
I have tried emailling them, but they just respond and say they do not accept email instructions.
Is this some way of keeping customers, by not allowing them to cancel?
Also, as (in theory) there are no freephone numbers, don't NTL make a small fortune on all these people hanging on the line? Well, at least I am ringing on a freephone number, but most people wont be!
Is there any email or form I can fill in to get rid of NTL?
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I moved out of my student house last month, and decided rather than attempting to give cancellation notice via phone I'd send a letter to their head office via recorded delivery. I cancelled the direct debit after the 30 day notice period too. I did this mainly because of the situation you've described, and numerous bad experiences with the call centre.
Needless to say NTL didn't turn up to retrieve the modem from our house, and I've yet to receive any written confirmation of the account being cancelled.
I'm fully expecting them to kick off once the next Direct Debit payment is issued by NTL and they find out I've cancelled it, which is all the more irritating as I went to so much trouble just to ensure the letter would get there in the first place and that I'd followed their terms (I've even got a receipt of the recorded delivery).
So the letter route is an alternative, although it's equally as frustrating as calling them up I'm afraid.