Cable Forum - View Single Post

nffc · 07-07-2006, 14:02

Another thought:

The main point to investigate is under what grounds / diags you were advised to buy CDs.

Quite often a recovery is needed to show a hardware fault. You don't want to know what some of these customers do with their PCs!

If the recovery was not working then in some cases (Fdisk, use of OS CD, installing Norton GoBack) it is necessary to buy CDs - if the partition is inherently faulty in first year PB supply them free provided PCSC can prove to them that there is a fault (Usually by CRC check, examination in Fdisk).

If, as I suspect, you were told to get CDs to get you off the line, then that's obviously an issue needing escalation. I was monitoring your other threads quite closely and to me, it didn't seem like a reasonable request. But then, I wasn't privy to the conversation.

07-07-2006, 14:02	#8
nffc cf.mega poster Join Date: Jul 2004 Location: chavvy Nottingham Age: 42 Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air Posts: 7,489	Re: PC Service Call... Another thought: The main point to investigate is under what grounds / diags you were advised to buy CDs. Quite often a recovery is needed to show a hardware fault. You don't want to know what some of these customers do with their PCs! If the recovery was not working then in some cases (Fdisk, use of OS CD, installing Norton GoBack) it is necessary to buy CDs - if the partition is inherently faulty in first year PB supply them free provided PCSC can prove to them that there is a fault (Usually by CRC check, examination in Fdisk). If, as I suspect, you were told to get CDs to get you off the line, then that's obviously an issue needing escalation. I was monitoring your other threads quite closely and to me, it didn't seem like a reasonable request. But then, I wasn't privy to the conversation. __________________