[slowcoach]

I had a voice line with BT for years, all nice and clear. Ordered ADSL (512Kb at the time) voice line was terrible, so quiet. A friend in Brighton has exactly the same problem, unfortunately he can't get Cable.
Three BT engineer visits, each time they cut a piece out of the cable running down the outside wall and joined it together again saying "it's OK now", which it never was.
When ADSL speed was increased to 1Mb I was told that my line could not handle more than 512Kb.

Terrified, after reading all the ntl horror stories, I decided to bite the bullet and call in the competition (ntl).
The contractor (you know, those blokes that are totally incompetent) arrived on the dot at 8AM, installed everything exactly to my instructions, suddenly I had a phone that was loud and clear and Broadband capable of more than 512Kb.
Since installation 21 months ago I have never had to call ntl CS once.
The only reason to get ADSL is if you don't live in a Cable area.

As someone said, when I was contemplating the move to ntl, "If you can get Cable, get Cable".

Please note: I am not a disgruntled ex ntl or BT employee, I am just a normal customer telling it like it is.