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Originally Posted by Neil
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Originally Posted by Paul
Not that I should say this but..... if you email him you will get a response and action on your fault as Ben hates customers being failed  |
I'm being totally honest here, but I think the reason that Bill doesn;t want to contact BV, is that he is worried that he will actually take action to get the fault fixed & then he won't be able to go back to ntl.
No offence Bill, and I totally agree that you should not have to take such measures to get simple things fixed, but as you know from ntl sometimes extreme measures are necessary. |
If BT cannot fix my problem through normal channels then they do not get my business. Trust me if NTL mess up my line i will go vonage next and keep trying different company's till 1 gets it right. I will not chase a company and do there work for them.
Just 1 point on NTL's telephone lines. I had my last line for 7 years and in that time i only had 2 problems with my line and that was fixed the same day. Never did i have to chase them, Never did i have to make 8 calls to fix a fault and then still not have it fixed. Never did i have to email anyone in the top section of management to get something fixed. Now i am the first to admit NTL have problems but i can also say so do BT, Something which you seem very very reluctant to acknowledge.