[orangebird]

Originally Posted by Alfie Moon

In the 3 years I had BT broadband I had 2 lots of downtime and the connection was stable, when 10mb came out I moved to NTL and instead of 2 lots of downtime in 3 years I get nearer 2 lots of downtime a DAY, a good 40-50 lots of downtime a month

This is clearly unacceptable and I am seriously considering dumping NTL and going back to BT as I need a stable connection for my work

1) Would they cancel me before year is out ?
2) Would they charge me for whole year even though they have been so incompetent ?

Have you reported your issues to ntl yet?

---------- Post added at 15:03 ---------- Previous post was at 15:02 ----------

Originally Posted by lemarsh

Slightly off topic of the original question.... but

Any idea of how to cancel NTL? I have rung them for the past 3 days, and have been held in the queue for over an hour once, 30 mins the next time, and so far 13 mins now.

I have tried emailling them, but they just respond and say they do not accept email instructions.

Is this some way of keeping customers, by not allowing them to cancel?

Also, as (in theory) there are no freephone numbers, don't NTL make a small fortune on all these people hanging on the line? Well, at least I am ringing on a freephone number, but most people wont be!

Is there any email or form I can fill in to get rid of NTL?

Write a letter and send it recorded delivery?