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lemarsh · 06-07-2006, 15:59

Slightly off topic of the original question.... but

Any idea of how to cancel NTL? I have rung them for the past 3 days, and have been held in the queue for over an hour once, 30 mins the next time, and so far 13 mins now.

I have tried emailling them, but they just respond and say they do not accept email instructions.

Is this some way of keeping customers, by not allowing them to cancel?

Also, as (in theory) there are no freephone numbers, don't NTL make a small fortune on all these people hanging on the line? Well, at least I am ringing on a freephone number, but most people wont be!

Is there any email or form I can fill in to get rid of NTL?

06-07-2006, 15:59	#3
lemarsh cf.geek Join Date: Nov 2003 Location: Surrey Age: 58 Posts: 510	Re: Cancelling NTL question Slightly off topic of the original question.... but Any idea of how to cancel NTL? I have rung them for the past 3 days, and have been held in the queue for over an hour once, 30 mins the next time, and so far 13 mins now. I have tried emailling them, but they just respond and say they do not accept email instructions. Is this some way of keeping customers, by not allowing them to cancel? Also, as (in theory) there are no freephone numbers, don't NTL make a small fortune on all these people hanging on the line? Well, at least I am ringing on a freephone number, but most people wont be! Is there any email or form I can fill in to get rid of NTL?