Cable Forum - View Single Post - [Merged] Tech Support to be charged at 0871 rate from 8 May

Chrysalis · 06-07-2006, 11:32

Nildram uses 0870, which given my 40 min wait to them yesterday I was angry, but the call was handled well and they are supposedbly ringing me back today to finish of the resolution. Given that they are within the uk and if he rings back as promised I will be satisfied.

If 0870 leads me to a foreign call centre tho and I then had to play pass the parcel and keep ringing back I would be wondering why I am been charged national rate for a bottom line service.

06-07-2006, 11:32	#273
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,050	Re: [Merged] Tech Support to be charged at 0871 rate from 8 May Nildram uses 0870, which given my 40 min wait to them yesterday I was angry, but the call was handled well and they are supposedbly ringing me back today to finish of the resolution. Given that they are within the uk and if he rings back as promised I will be satisfied. If 0870 leads me to a foreign call centre tho and I then had to play pass the parcel and keep ringing back I would be wondering why I am been charged national rate for a bottom line service.