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Originally Posted by thelem
Before I say anything about the problem, why does the fact that the customers are pensioners make any difference? Ntl aren't treating them any differently, and this is an administrative error - not ntl trying to con money out of them. Please don't abuse the poor old pensioners routine.
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to that
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Having said that, cable forum have a contact who is quite good at sorting things like this out. If you send a PM with the following:
Account no, address of property where you had services, current address contact phone, contact email, details of the issue
to one of the Cable Forum team (Russ D, Stuart C, Paul M, Chris T, Rob C) then they will be able to ask her to look into it. You will need to provide the contact details for the account holder though, because you have no legal right to the information about their account.
Edit: Rob C posted that since I started writing this, but go with what he says. Get them to make contact, even if you are there at the same time.
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Mick and I aren't on the team anymore
There is a Data Protection Issue here, but If you can provide contact information for the account holder then I am sure that ntl can deal with the Data Protection side of things... no harm in trying to get it resolved through Cable Forum's escalation path, so if you want to send some details across, feel free
