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Originally Posted by ofirgal
Shouting and screaming was the only way to get Demon internet to refund money they took from my client's account by mistake.
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I'm sure it was - however if a caller was not able to speak to me like a grown-up then the phone would get slammed down, no problem there.
In fact during the 2 years I worked at ntl that's exactly what I did if a customer wasn't able to be civil.