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Originally Posted by Chrysalis
Bill the difference between yours and my situation tho is that your line they are breaking ofcom regulation since by law they have to fix voice faults. Thats why I found it extrodinary that they told you to lump it.
My line is an adsl fault which is a completely different kettle of fish, BT dont have to do anything to improve it and I still got a better response.
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1 point i also had ukonline adsl on my line which i cancelled when they admitted after i signed up and was installed that there is no adsl2+ in my area. The whole point of signing up with them was that they sold me adsl2+.
Nice little cop out this.
Just had a call from a janice at BT customer support. Who has informed me that they have spoken to the last engineer who called at my house"i had made a written complaint about him and his attitude" and he has denied making the comment about "lump it or leave" . Big uturn coming up so hold tight, In fact he has said that he informed my wife that there is no fault and that the line is loud enough to pass the standard line tests. He has stated that in fact my interpretation of what is the correct level is wrong and that the volume of the line has in fact been turned up at the exchange end on the linecard that feeds my line . So they have said that as there is no fault they cannot fix what is in effect not broken.
She also states that in fact all the engineers have said that there is no fault and i am expecting the line to be much louder than it should in fact be.
Now if that is not a cop out i don't know. So the number port back to NTL stands.
I thank you all for reading my rants about BT and hope those of you on BT have better luck with them than i did.