Quote:
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Originally Posted by Argster
Skunk, make sure that the "Cancellation Dept" is aware that your account is closed.
One of their favourite tricks is to terminate your service after you paid any inflated outstanding amount and then charge you further because...you should have also notified the "Cancellation Dept" although the CS said that the account was then closed.
Just beware..
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Gave up holding after 40 mins totally unacceptable. I ring to pay bill got though straight away. She's trying to transfer me to disconnections and guess what!!!!!
Still on hold!!!!
---------- Post added at 12:31 ---------- Previous post was at 12:24 ----------
Getting so stressed now
She has only trasfered me to someone not in the depatment and she has passed me back to home mover for anouther 40 mins!!!!!!!!!!
NTL
You will never have my custome again!!!!!!
---------- Post added at 12:34 ---------- Previous post was at 12:31 ----------
I'm sick off this hold music. How can they be so busy at this time of day?
---------- Post added at 12:52 ---------- Previous post was at 12:34 ----------
Been on hold again for anouther 40 Mins. Total 80 mins of my work time wasted listing to crap music and a stupid women telling me the ntl sevice is improving. Joke.
And still on hold.