Cable Forum - View Single Post - NTL overcharging pensioners for nearly 2 years

thelem · 04-07-2006, 22:06

Before I say anything about the problem, why does the fact that the customers are pensioners make any difference? Ntl aren't treating them any differently, and this is an administrative error - not ntl trying to con money out of them. Please don't abuse the poor old pensioners routine.

Having said that, cable forum have a contact who is quite good at sorting things like this out. If you send a PM with the following:

Account no, address of property where you had services, current address contact phone, contact email, details of the issue

to one of the Cable Forum team (Russ D, Stuart C, Paul M, Chris T, Rob C) then they will be able to ask her to look into it. You will need to provide the contact details for the account holder though, because you have no legal right to the information about their account.

Edit: Rob C posted that since I started writing this, but go with what he says. Get them to make contact, even if you are there at the same time.

04-07-2006, 22:06	#9
thelem Inactive Join Date: Aug 2005 Location: Portsmouth for Uni, and Bristol Age: 41 Services: Portsmouth: ntl Family, 2Mbps and Talk Unlimited Bristol: Telewest Supreme, 4Mbps and Talk Unlimite Posts: 156	Re: NTL overcharging pensioners for nearly 2 years Before I say anything about the problem, why does the fact that the customers are pensioners make any difference? Ntl aren't treating them any differently, and this is an administrative error - not ntl trying to con money out of them. Please don't abuse the poor old pensioners routine. Having said that, cable forum have a contact who is quite good at sorting things like this out. If you send a PM with the following: Account no, address of property where you had services, current address contact phone, contact email, details of the issue to one of the Cable Forum team (Russ D, Stuart C, Paul M, Chris T, Rob C) then they will be able to ask her to look into it. You will need to provide the contact details for the account holder though, because you have no legal right to the information about their account. Edit: Rob C posted that since I started writing this, but go with what he says. Get them to make contact, even if you are there at the same time.