Cable Forum - View Single Post - NTL overcharging pensioners for nearly 2 years

MovedGoalPosts · 04-07-2006, 21:57

Unfortunately, until ntl recognise you as authorised to deal with their account, you won't be able to help them. Yes they could write to ntl (you could prepare the letter for them to sign, but it will probably get overlooked. Ntl and letters don't seem to go well, despite their Ts & Cs saying otherwise.

They could phone customer services and give authority for you to speak on their behalf, if they are not confident of solving it themselves.

Cancelling the direct debit, will just end up with ntl stopping services for non payment. It won't get past the fundamental problem that the billing is wrong.

Unfortunately, Cable Forum can't do anything unless they directly ask for assistance. Data Protection means our contacts with ntl wouldn't be able to talk to anyone other than the account holder.

04-07-2006, 21:57	#8
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: NTL overcharging pensioners for nearly 2 years Unfortunately, until ntl recognise you as authorised to deal with their account, you won't be able to help them. Yes they could write to ntl (you could prepare the letter for them to sign, but it will probably get overlooked. Ntl and letters don't seem to go well, despite their Ts & Cs saying otherwise. They could phone customer services and give authority for you to speak on their behalf, if they are not confident of solving it themselves. Cancelling the direct debit, will just end up with ntl stopping services for non payment. It won't get past the fundamental problem that the billing is wrong. Unfortunately, Cable Forum can't do anything unless they directly ask for assistance. Data Protection means our contacts with ntl wouldn't be able to talk to anyone other than the account holder.