I had to phone them - went off again tonight for a few hours. 10p a min to report a fault
Spoke to Sanjib. Clear spoken and helpful. Marks deducted for interrupting the customer - must listen to the customer. I only got as far as "this" when trying to say, "this has been happening since the weekend". I tried several times to tell him but gave up. He asked that I remove the coax and power cables - in the wrong order. Marks deducted for technical ability - though it'll probably be his crib sheet. I reconnected the cables as asked and he then said he'd book an engineer. Never asked what lights were now on the modem
I thought I'd best mention it and managed to say that both sync and rdy were now off. No response. Must not be on the sheet. Engineer coming Friday AM. I'll give Sanjib a point for cheek though - tried selling me 10MB broadband on a 1 month free trial. Er, the service is stuffed and you want me to pay you more
7/10