Cable Forum - View Single Post - NTL overcharging pensioners for nearly 2 years

Paul K · 04-07-2006, 19:59

Notes against the account on the NTL computers, if you aren't named in a note as someone who can call NTL and discuss the account then the Data Protection Act will not allow NTL to deal with you as an agent for the people whose account it is.
You could try PM'ing a team member with the details, account details, names etc and ask them to forward the issue on to NTL or you could ask the account holders to call NTL and give your name as their agent so that you can then take on he quest for justice so to speak.

04-07-2006, 19:59	#4
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: NTL overchargeing pensions for nearly 2 years Notes against the account on the NTL computers, if you aren't named in a note as someone who can call NTL and discuss the account then the Data Protection Act will not allow NTL to deal with you as an agent for the people whose account it is. You could try PM'ing a team member with the details, account details, names etc and ask them to forward the issue on to NTL or you could ask the account holders to call NTL and give your name as their agent so that you can then take on he quest for justice so to speak.