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Originally Posted by Chrysalis
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Originally Posted by Neil
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thanks, I will hold off for now.
basically I reported voice fault, they asked if adsl was acting up also I said yeah so the engineer will also bring adsl fault reporting equipment.
I will be charged tho if no external fault found.
Incidently to back neil up, even tho I said my line is only partially faulty ie. useable but poor noise they still done free diversion to my mobile. Also they said if fault occurs past engineer visit they pay me £1 a day for outgoing calls on mobile, however I know this wont happen since I can actually use my phone 
---------- Post added at 20:13 ---------- Previous post was at 20:11 ----------
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Originally Posted by jtwn
I cannot believe you are implying as if this is a vital step in the process of getting ones line fixed. If it was ntl you would have (and almost certainly already have) blabbed how people have to go up high to get faults fixed  |
Well I think Bill's problem seems far fetched BT are obliged by regulation to fix inaudible lines and lines that cant do 14k bitrate. Their big problem is lines that fall short of adsl standards, they will usually just do tweaks to try and stabilise poor max lines and if it doesnt work tough luck.
I have never heard of BT telling someone they cant fix an inaudible line. |
Why is it that there are those on this site that think the sun is permantly shining out of BT's ****. Why is it that there are those on this site that see BT as NEVER EVER doing anything wrong. Why is there those on this site that thinks its fine to email the head of BT to fix problems but if its NTL then its wrong
Trust me they have told me my line cannot be improved.
Do you honestly think i would post this just to have a dig at BT.
Ok lets look at the facts. I only number ported my line 3 months ago. I have had a bad line since install. I have had engineers out to the line who have said the line cannot be turned up. The last Engineer said that it would require a line card change. He then said to my wife with my wife's sister in the same room " lump it or leave it cannot be improved any better than that.". He has put notes on the account that the line card needs changing however its BT's standard that a line card will not be changed just for 1 customer.
I NOTE I suggested that they move me to another line card. They cannot do that.
I NOTE I suggested then that they put me on a different line. They have stated they cannot do that. I was then offered half price line rental by the area manager to off set the line which he says is not that bad. How he knows i don't know because he has not been to my house. I then said what is the point of half price line rental on a line that i have problems hearing the other person on. BTW i am not hard of hearing, Now if you think i have made all this up
WHY would i go through all the problems of moving my line back to cable
WHY. It makes no sense at all.
I have spent 3 months trying to get this sorted, So now i have given in trying to get through to there terminally softened brains that as far as i am concerned their phone line is substandard
Now i don't give a flying fig if you don't think what i am saying is true but consider one thing Your line is crap too and i hope you get more sense out of the bunch of half wits at BT customer care then i did. Go ahead and email the top man. That way he can move heaven and earth for you when BT's customer service should have done it anyway.