I submitted feedback to NTL a month ago because I was having lots of broadband problems (of their making) and objected to having to pay to speak to their useless Indian call-centre. I haven't had any response from them regarding my comments, but tonight I've had 13 identical mails asking me to complete one of their surveys to see how thay handled my initial complaint.
What do these plonkers at NTL think they're up to? I responded to one of the mails - it was a good opportunity for me to vent my anti-NTL feelings, but even their survey form doesn't work properly.
The first question asked whether their response had been made via e-mail or phone. As I'd had no response I thought it appropriate to leave both options blank. Unfortunately the form doesn't allow a 'blank' response to that question.
Still, I suppose having survey results with the spin already applied will suit NTL's purposes far better than a smattering of truth about their service.
Mike