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bongman_uk · 04-07-2006, 16:34

I agree

About 2 months ago, both our TV and Cable Modem went down at the same time!
No signal on the TV, No signal on the Cable modem.

So, I called NTL. Was put on hold for at least 10 mins, to talk to an agent who couldnt do anything but send an engineer. I told them it was an area fault and i wanted to report it. Again all they could offer was an engineer.

I dont like being treated like an idiot. And thats what it felt like.

Outages can happen, I accept that, but if i call to report a fault, I expect them to investigate!!!!

I work in a call center, and if we operated like that, we would lose the contract.

04-07-2006, 16:34	#5
bongman_uk Inactive Join Date: Apr 2005 Location: Hertfordshire, UK Services: 20mb NTL:250/tv/phone Posts: 52	Re: Reporting faults on premium number? I agree About 2 months ago, both our TV and Cable Modem went down at the same time! No signal on the TV, No signal on the Cable modem. So, I called NTL. Was put on hold for at least 10 mins, to talk to an agent who couldnt do anything but send an engineer. I told them it was an area fault and i wanted to report it. Again all they could offer was an engineer. I dont like being treated like an idiot. And thats what it felt like. Outages can happen, I accept that, but if i call to report a fault, I expect them to investigate!!!! I work in a call center, and if we operated like that, we would lose the contract.