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Originally Posted by ofirgal
I had a total of 22 promises of a call back, only 3 came true.
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Standard I'm afraid.
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Originally Posted by ofirgal
I also had over 100 separate apologies over the years from NTL employees.
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They are worthless unless the problem that necessitated the aploogy was rectified-it appears that ntl would rather their staff keep apologising than actually fix problems.
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Originally Posted by ofirgal
Never has any attempt been made to improve things. I also feel that cust service dept have an offensive 'the customer is always wrong' attitude.
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I totally agree.