Cable Forum - View Single Post - Faults is now on 150 (previously PETITION against ntls 0845 CS number)

scrotnig · 04-07-2006, 12:10

Although I disagree with chargeable customer service numbers, there is one point nobody has mentioned, and it's a big one.

Having an 0800 number seems to encourage people to call in with frivolous nonsense. You even get old ladies ringing up to have a chat. The net result of this is long queues to get through with real issues. Of course, some will say "employ more staff" to which the answer is, "how much extra are you prepared to pay for your services to cover the cost of this?"

Having an 0845 number reduces the queues dramatically because it makes people think twice about calling in to inform ntl that the battery has gone in their remote control again.

Now as I've said - overall I am against the use of 0845 numbers. But having worked in customer services for many companies, I can promise that my point is valid.

04-07-2006, 12:10	#21
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: PETITION against ntls 0845 CS number Although I disagree with chargeable customer service numbers, there is one point nobody has mentioned, and it's a big one. Having an 0800 number seems to encourage people to call in with frivolous nonsense. You even get old ladies ringing up to have a chat. The net result of this is long queues to get through with real issues. Of course, some will say "employ more staff" to which the answer is, "how much extra are you prepared to pay for your services to cover the cost of this?" Having an 0845 number reduces the queues dramatically because it makes people think twice about calling in to inform ntl that the battery has gone in their remote control again. Now as I've said - overall I am against the use of 0845 numbers. But having worked in customer services for many companies, I can promise that my point is valid.