Quote:
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Originally Posted by Neil
Bill-you should have emailed the BT CEO as clearly you are not getting the result you feel you should via the normal channels.
For some reason you have chosen not to email him & tell him exactly what you think of BT's poor service (despite posting about it here over & over  )
If you do not vote, you cannot complain-I know you feel you shouldn't have to email the top man but we shouldn't have to sort out ntl's mess ups.... |
WRONG
I have emailed BT 4 times. I have phoned them 8 times now. I have had a total of 3 phone conversations with the Area manager, On my mobile as i could not hear him properly on my land line. But no more.
I SAY AGAIN
Why should I have to chase BT
WHY should it be
ME that does the work that there
CUSTOMER Disservice should DO. Why is it that
I have to email the
CEO of BT to get anything done.
If you look carefully at what i have just written you will see that BT don't give a flying fig about customer service. I will not give them anymore of my money to do absolutely f all
Now you may think its OK to email the CEO of BT i don't. I expect there customer service to do what they should do WHAT THE HELL IS WRONG WITH THAT.
At the end of the day
This is getting beyond a joke now when you slag off NTL because customers have to email and use a site like this. But you think its OK for this to happen with BT.
And i have voted with my feet. I will never allow a bt line in my house again.
I am sorry if i have upset you and your beloved BT but you seem to think i have some sort of vendetta against BT i don't. If they had fixed my fault i would have stayed with them. But now all i see if a company with a what we say and what we do outlook on there level of service.
Neil i will never mention it again on this site Don't want to upset the BT is fantastic and never does anything wrong attitude on here.
and finally a comparison.
I had a problem with my SKY account the other day. Was put through to the Indian call centre which did not sort my problem. asked for a call back from a manager who did call me back and went out of his way to sort the problem. ended up with he problem fixed in 2 calls. They went out of there way to help.
Do you see a difference here between BT and Sky.