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Originally Posted by DaBoz
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If I called every time my connection dropped out over the last month, and assuming an average call time of 5 minutes, I would be up to at least £10 by now.
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You obviously haven't called recently, minimum call time has been 15 mins for me maximum 66 mins, most of it on hold. And for Broadband Technical faults all they can suggest is that you reboot your PC - or book an engineer to call. The out-sourced Indian helpdesk do not seem to have been given any network monitoring tools and are totally unable to understand that they cannot run diagnostic on your PC if the cable light is out on your cable modem!