Bill-you should have emailed the BT CEO as clearly you are not getting the result you feel you should via the normal channels.
For some reason you have chosen
not to email him & tell him exactly what you think of BT's poor service (despite posting about it here over & over
)
If you do not vote, you cannot complain-I know you feel you shouldn't have to email the top man but we shouldn't have to sort out ntl's mess ups....