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Originally Posted by Paul
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4) The ability to report & track a fault online with a BT phone.
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Probably THE most useful thing that BT have ever done, you can even run a remote line test to your phoneline through the tool
And if they fail you in any of their customer promises, push for compensation as BT will compensate you if they fail in their customer guarantees. If you don't get compensation then complain very loudly to them and ask to be contacted by the complaints group. |
Fat lot of good its done me. Compensation is completely useless if the phone line does not work and they will not fix it.