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Originally Posted by SmileyMan
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Originally Posted by Neil
That is correct.
This point is only being raised as Orangbird said that she shouldn't have to pay for the repair to her damaged BT line/box in the property she had moved to, & she felt that BT should pay for it....
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BT dont charge customers for take overs of damaged equiptment in my experience, Unless the previous owner had working service when moved out. |
If the equipment is faulty when the property changes hand then the new owner does not have to pay. If the line was working prior the the ex-owner moving and they damaged during the move then the new owner may have a problem. I would call BT and ask for escallation to a CS manager or resolution team and make a point of telling them that the line box was damaged when they moved in.
(Unless BT repair have changed anything in the last 4 months since I left anyway)
---------- Post added at 07:22 ---------- Previous post was at 07:15 ----------
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Originally Posted by Neil
1) If your BT phone line dies, they will divert all calls free of charge to a mobile number of your choice (ntl do not even offer that)
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Certainly do if your line is totally unusable, used to hand it out to everyone I could when I was on calls lol Mind you I was on Business repairs
The reason we went back
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3) Compensation for every day that your BT landline is down (again-something else that ntl don't offer)
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Not gonna comment here as I know what compensation you get and to be honest it's not a lot
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4) The ability to report & track a fault online with a BT phone.
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Probably THE most useful thing that BT have ever done, you can even run a remote line test to your phoneline through the tool
And if they fail you in any of their customer promises, push for compensation as BT will compensate you if they fail in their customer guarantees. If you don't get compensation then complain very loudly to them and ask to be contacted by the complaints group.