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03-07-2006, 21:43

my 2p

they should operate an 0800 'call screening' service - then switch you to a pay or no pay, option

- paying to be on hold to report their faults should not be an option, for example, but paying to connect, immediately, to e.g. organise a change in service level, might be more acceptable???

- and, having just used a text message to enter a competition, & seen the reply, why can't NTL text me, rather than me wait on a call back??

03-07-2006, 21:43	#2
homealone Guest Posts: n/a	Re: Reporting faults on premium number? my 2p they should operate an 0800 'call screening' service - then switch you to a pay or no pay, option - paying to be on hold to report their faults should not be an option, for example, but paying to connect, immediately, to e.g. organise a change in service level, might be more acceptable??? - and, having just used a text message to enter a competition, & seen the reply, why can't NTL text me, rather than me wait on a call back??