I've been having a lot of probs with NTL broadband and cable TV. But most of my problems are in the evening (see previous threads regarding connection dropouts, DNS error etc.) and to get any kind of compensation with NTL they say you have to report the fault when it occurs.
But if that happens in the evenings, then you HAVE to call their 24 line which is 10p/min.
If I called every time my connection dropped out over the last month, and assuming an average call time of 5 minutes, I would be up to at least £10 by now.
Come on NTL, play fair! Give us a 24 hours 0845 number, or allow us to report problems during your CS opening hours. You shouldn't be allowed to cover your fault costs by charging the users suffering those faults!
Boz