[waveguide17]

I hope that there is a kind soul out there who can assist me to sort out my neighbours, pensioners in their 70's, NTL telephone bill.

On 20th September 2004 they changed over to paying their NTL telephone bill by Direct Debit. Since that date NTL have continued to charge them the £1/month none D/D surcharge and this month they have been billed a £4 surcharge. This is despite the fact that NTL take money from their bank account each month.

Telephone calls and an email to NTL customer services have not recified the problem.

I am sure there must be somebody out there who can help and would be disgusted if their parents or grandparents were treated like this.

Many thanks for any help, I have full details of the account number and authority to discuss the problem on my neighbours behalf.

JeffC