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Originally Posted by acoolwelshbloke
Last time I had a problem with my broadband connection I called retentions on the 0800 number and told them I wanted to cancel. They asked me why and I told them I had a fault and I refuse to pay 10p a min to speak to someone who can't understand me so I end up having to spell everything over and over not to mention the 30 min wait to get through.
They put me straight through!
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I couldn't do that as the 0800 number simply no longer functions and just tells you to redial to the 0845 number.
Is it really 10p a minute? Coz that would be a right kick in the nuts and I will probably have to take this issue further.