Cable Forum - View Single Post - 50 Minutes spent trying to cancel account

02-07-2006, 23:33

Last time I had a problem with my broadband connection I called retentions on the 0800 number and told them I wanted to cancel. They asked me why and I told them I had a fault and I refuse to pay 10p a min to speak to someone who can't understand me so I end up having to spell everything over and over not to mention the 30 min wait to get through.

They put me straight through!

02-07-2006, 23:33	#7
UncleBooBoo Guest Posts: n/a	Re: 50 Minutes spent trying to cancel account Last time I had a problem with my broadband connection I called retentions on the 0800 number and told them I wanted to cancel. They asked me why and I told them I had a fault and I refuse to pay 10p a min to speak to someone who can't understand me so I end up having to spell everything over and over not to mention the 30 min wait to get through. They put me straight through!