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Originally Posted by Stuart C
True. I personally think ALL companies should provide at least free fault reporting numbers, and preferably free customer services as well (this could work out more profitable for the company, as a happy customer is more likely to both buy more services/goods and recommend the company to friends or relatives).
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Yup. At the very least, you should not be charged for time spent in the queue. I recently spent 50 minutes in the queue when trying to contact Acer. That's £5 spent for the pleasure of listening to Elevator Music. It's a disgrace that companies can make money off making you wait before they take your call.
edit: On-topic. I don't see what some online petition will do to change this though.