Cable Forum - View Single Post - Faults is now on 150 (previously PETITION against ntls 0845 CS number)

idf · 30-06-2006, 09:29

I agree, a petition isn't gonna change ntl's mind.

The problem started (not just with ntl) when 'faults' somehow changed it's name to 'technical support'. This moved the implied blame from the telco to the customer, and allowed the telco to justify charging for 'helping' the customer with their problem.

You can't just report a fault anymore, you have to first persuade the telco that it is they who are at fault.

30-06-2006, 09:29	#12
idf Inactive Join Date: Jun 2006 Services: Sky+, ntl 4Mb SACM Posts: 6	Re: PETITION against ntls 0845 CS number I agree, a petition isn't gonna change ntl's mind. The problem started (not just with ntl) when 'faults' somehow changed it's name to 'technical support'. This moved the implied blame from the telco to the customer, and allowed the telco to justify charging for 'helping' the customer with their problem. You can't just report a fault anymore, you have to first persuade the telco that it is they who are at fault.