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Originally Posted by Neil
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Originally Posted by orangebird
They won't change the charges. You'll have to go elsewhere for your services, although I'm not too sure who still has freephone numbers for CS etc. Sky don't have a freephone number, so why should ntl?  |
Sky aren't a Telco though, so it's not really a fair or direct comparison. |
As far as I can see, that is not relevant.
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BT on the other had are a Telco & they have a freephone number (which is free from your BT line at home and also from any landline via an 0800 number)
You can also report/track faults online with BT, so even if they did charge at least they offer an alternative method of fault reporting.
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True. I personally think ALL companies should provide at least free fault reporting numbers, and preferably free customer services as well (this could work out more profitable for the company, as a happy customer is more likely to both buy more services/goods and recommend the company to friends or relatives).