Cable Forum - View Single Post - Speed Increases 1st June

lxndr · 30-06-2006, 01:51

Am only managing around 2.4M (rather than 4M) since the upgrade. Spoke to NTL Tech 'Support' who were very patronising, refused to accept any of the speed test data, the only speed test they would accept was to download a file off Tucows!!. Quoted http and nntp results to them but not interested. Then they tried to suggest I must have spyware or that my poor bandwidth was due to evil peer to peer programs. I mentioned the Zone Alarm reports from on here and was told that if ZA wasn't running then it was irrelevant (they don't accept that True Vector service has any effect). So basically I am left with the following:

Fri, 30 Jun 2006 00:43:11 GMT

1st 512K took 1750 ms = 292.6 KB/sec, approx 2411 Kbps, 2.35 Mbps
2nd 512K took 1656 ms = 309.2 KB/sec, approx 2548 Kbps, 2.49 Mbps
3rd 512K took 1797 ms = 284.9 KB/sec, approx 2348 Kbps, 2.29 Mbps
4th 512K took 1687 ms = 303.5 KB/sec, approx 2501 Kbps, 2.44 Mbps

Overall Average Speed = approx 2452 Kbps, 2.39 Mbps

Anything else I could try to get better performance or gather data that NTL 'Support' might actually pay attention to?

30-06-2006, 01:51	#1766
lxndr Inactive Join Date: Jun 2006 Posts: 13	Re: Speed Increases 1st June - 2meg to 4meg Am only managing around 2.4M (rather than 4M) since the upgrade. Spoke to NTL Tech 'Support' who were very patronising, refused to accept any of the speed test data, the only speed test they would accept was to download a file off Tucows!!. Quoted http and nntp results to them but not interested. Then they tried to suggest I must have spyware or that my poor bandwidth was due to evil peer to peer programs. I mentioned the Zone Alarm reports from on here and was told that if ZA wasn't running then it was irrelevant (they don't accept that True Vector service has any effect). So basically I am left with the following: Fri, 30 Jun 2006 00:43:11 GMT 1st 512K took 1750 ms = 292.6 KB/sec, approx 2411 Kbps, 2.35 Mbps 2nd 512K took 1656 ms = 309.2 KB/sec, approx 2548 Kbps, 2.49 Mbps 3rd 512K took 1797 ms = 284.9 KB/sec, approx 2348 Kbps, 2.29 Mbps 4th 512K took 1687 ms = 303.5 KB/sec, approx 2501 Kbps, 2.44 Mbps Overall Average Speed = approx 2452 Kbps, 2.39 Mbps Anything else I could try to get better performance or gather data that NTL 'Support' might actually pay attention to?