[bravo]

I've always paid my NTL bills by direct debit. When there's an increase in price, you expect to be notified. However, my sister has never paid by direct debit, always paid over the counter at the local Nat West bank. She was paying NTL an additional £2 a month for not paying by direct debit but without notification, her latest bill has a charge of £4 for non payment by direct debit. She has now reverted to direct debit.