Cable Forum - View Single Post - General Poor Service & Connection since Update?

MFKR78 · 29-06-2006, 20:30

Exactly. See this is another major problem I have with the company now. Every time they f**k up (which is often enough as it is) they now make a shedload of money out of it. That was an ingenious plan by someone at NTL.

Aside from the fact that it's beyond belief in the first place that a company makes money out of it's mistakes, how do we have any proof that we aren't being held in queues or on hold generally, or even getting through and then deliberately led all around the houses on a simple task to bump up the cost aswell? It's very easy to keep people in queues when you're staff and even easier to drag out a call, so you could deliberately hold things up which in turn would make them more money.

The fact that the option is there for them to do this and the fact I don't trust anything that NTL ever have said or done leads me to believe this is nothing but a shambles and a con routine. NTL are nothing but a disgrace.

29-06-2006, 20:30	#11
MFKR78 Inactive Join Date: Feb 2006 Posts: 47	Re: General Poor Service & Connection since Update? Exactly. See this is another major problem I have with the company now. Every time they f**k up (which is often enough as it is) they now make a shedload of money out of it. That was an ingenious plan by someone at NTL. Aside from the fact that it's beyond belief in the first place that a company makes money out of it's mistakes, how do we have any proof that we aren't being held in queues or on hold generally, or even getting through and then deliberately led all around the houses on a simple task to bump up the cost aswell? It's very easy to keep people in queues when you're staff and even easier to drag out a call, so you could deliberately hold things up which in turn would make them more money. The fact that the option is there for them to do this and the fact I don't trust anything that NTL ever have said or done leads me to believe this is nothing but a shambles and a con routine. NTL are nothing but a disgrace.