Cable Forum - View Single Post - Help: New BB Not Working MAC Address issues Acceptable?

Dexxa · 29-06-2006, 15:09

Hi folks,
I have had the same issue. Modem for 10MB BB was installed yesterday and when I attempted to get the thing up and running was issued a "104 error" saying that the "modem did not exist."

I contacted Tech support and was given the same story that the MAC addresses had not been registered on the servers yet and that it would be done by the 30th, that is this coming Friday, at 15:30.

When I said it was rediculious that they issued equipment that they know doesn't work I was met with, "well, you will just have to wait and try again on Friday."

This is my first time with NTL and it has left a very bitter taste in the mouth.
So far a big

to NTL. I was left dumbfounded by my conversation with Tech Support and will not call them again. OH YES and I discovered it costs 10p a minute to phone them in the first place - is that a joke?

29-06-2006, 15:09	#15
Dexxa Inactive Join Date: Jun 2006 Posts: 10	Re: Help: New BB Not Working MAC Address issues Acceptable? Hi folks, I have had the same issue. Modem for 10MB BB was installed yesterday and when I attempted to get the thing up and running was issued a "104 error" saying that the "modem did not exist." I contacted Tech support and was given the same story that the MAC addresses had not been registered on the servers yet and that it would be done by the 30th, that is this coming Friday, at 15:30. When I said it was rediculious that they issued equipment that they know doesn't work I was met with, "well, you will just have to wait and try again on Friday." This is my first time with NTL and it has left a very bitter taste in the mouth. So far a big to NTL. I was left dumbfounded by my conversation with Tech Support and will not call them again. OH YES and I discovered it costs 10p a minute to phone them in the first place - is that a joke?