I did exactly what Bob_a_builder said. I got to step 3. I asked for it back, and they did! I may be lucky, or they know they are very in the wrong.
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Originally Posted by orangebird
Monkey, any chance you can post a template of the first letter you sent? I don't want to go quoting Acts etc as advised by Mr Angry if it's going to **** them off....
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I would post the letter I sent but I would rather you sign upto the consumer action website as bob_a_builder has posted, as they were very helpful to me.
Or PM me!