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Originally Posted by monkey2468
I have been with smile for just over a year, in which they have charged me a huge amount of charges, £550 in total for being 3 pence over my overdraft limit. Using the advise website I sent my FIRST letter ASKING for the money back on the 6th of june. I got a reply from them this morning giving me the full amount + intrest back.  I think they have realised that they are not going to win. 9 months ago I sent a letter I made up asking this money and they told me to go away, so just my sending the letter from the advise website made them change there mind. 
Barclays are next!! |
Monkey, any chance you can post a template of the first letter you sent? I don't want to go quoting Acts etc as advised by Mr Angry if it's going to **** them off....