|
Re: The Best of all Worlds..NTL ..Telewest..Sky..BT
1. Taking customer service seriously they are having a joke i think. You cannot say that when
you make customers pay to phone customer service.
You make customers pay to report a fault.
You make customers pay to sign up.
You charge customers who want to down grade there service.
2. Taking customer service seriously how can that be when a customer who has to pay to phone faults is then kept on the phone for 10 or 20 minuets and paying for the pleasure. Then when they do get through they are met with a person who you cannot understand.
3. Taking customer service seriously when they have dns servers that fall over when any 13 year old script kiddie can kill them. This then takes down the proxy servers that then have to carry out the DNS lookup's.
4. Taking customer service seriously when the proxy servers fail all the time and you have to do the proxy dance each day to be able to surf the net.
5. Taking customer service seriously when 10 meg customers are lucky to get 2 meg never mind 10 meg.
6. Taking customer service seriously when they intend to traffic shape so they can stuff 1000's of more customers on the network without having to carry out upgrades.
7. Taking customer service seriously when they cannot even provide a PVR something which even freeview can do."telewest has it NTL have stated not till next year"
8. Taking customer service seriously when they cannot provide HDtv till next year 
9. Taking customer service seriously when they cannot provide something as simple as caller display.
10 Taking customer service seriously when they cannot provide VOD to half the country.
11 Taking customer service seriously when they cannot even provide a broadband movie system like sky "how hard can that be"
NTL need to go back to basics and see why customers see them as the aldi of providers "stack it high sell it cheap and dont mind if some of it is crap, There's always the buy off at retensions to smooth the problems". They then want to spend some money on there network so that customers get what it says on the tin. Then they will be the Ronseal not the aldi
|