Cable Forum - View Single Post - 50 Minutes spent trying to cancel account

MovedGoalPosts · 29-06-2006, 00:46

Unfortunately that's the problem with all call centres laying ping pong with the caller. It's not just ntl that do it. As you say the issue is that the call is now charge albeit at standard local rate, rather than the previously free number. You'll have a tough time getting any reimbursement.

Perhaps the best you could do to vent your frustration is give feedback via the responsetek system (see the link from Cable Forum) and ask for a reply.

29-06-2006, 00:46	#2
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: 50 Minutes spent trying to cancel account Unfortunately that's the problem with all call centres laying ping pong with the caller. It's not just ntl that do it. As you say the issue is that the call is now charge albeit at standard local rate, rather than the previously free number. You'll have a tough time getting any reimbursement. Perhaps the best you could do to vent your frustration is give feedback via the responsetek system (see the link from Cable Forum) and ask for a reply.