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Originally Posted by hairy_mick
if its a stand alone modem do a manual install
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The problem is that the NTL servers have not been upgraded with the bank of MAC addresses allocated to the new batch of modems, so a manual install won't work - the system will assume some-one is trying to install unauthorised equipment & deny the connection. There is nothing that can be done about this, until the servers have been updated with the new address range.
Why they allow modems to be issued before they are viable for use, is a mystery - but being able to report targets for new installations have been met, is one possibility and goes to show how KPIs can be totally misleading regarding true performance. Installing equipment that doesn't work is NOT good for a new customers perception of the company & shows nothing but contempt, in my opinion
Beyond continuing to hassle customer service & filling out a ResponseTek form, I'm not sure what more rak5ha can do ....