My point was (sorry got a bit carried away there), that I agree that I think there is cause to belive NTL are pursuing underhand tactics to extract more money.
The other possiblilty is simple incompetence, but I have heard too many tales of people being issued contracts they have not agreed to and then thretened with action if they do not cough up.
You can send a complaint to OFCOM (visit their website). They have a Company Monitering Survey which you can fill in detailing your experience.
Sadly OFCOM do not deal with individual cases, but will reveiw a company according to data received. If ewnough people complain they will.
I think this sytem explains why NTL seemed unconcerned when I threatend to report them to the ombudsmen. But still, I did anyway.
Secondly, you can visit CABs.
If you believe that NTL have caused you damage (eg to your credit rating) because of their negligence then you can file a complaint at the small claims court. The small claims court is quite easy. To file will cost you about £30 and is really quite simple to do.
You simply fill in the form citing that you seek 'unspecified damages for less than £5000' (if you seek damages for more than £5k it goes to the higher court and gets very costly and more complex to pursue).
CABS can advise you on best procedure and help you decide if you have a case.
In my situation I will be filing a claim for damages. My purpose is not so much to extract money, but to protect my credit rating as if it goes to court I can answer back.
If it doesnt, NTL can continue pursuing me for services I didnt agree too and I will be marked as having an unpaid debt.
