Cable Forum - View Single Post - Ntl Wont Rectify Their Own Admitted Fault!

hotscotchbonnet · 28-06-2006, 18:58

Oh this rings so true!
I moved house in April and was told my existing services and contract would be tranferred. Noone mentioned new contracts or new payment plans - the discussion was purely about transferring an exisitng arrangemt. I paid by direct debit and NTL debited my account the same month that I moved in accordance with the contract I had signed.

Yet some days later I then received a new contract. This Mysterious April 27th Contract had a tariff that was 40% more than the contract I had signed and been paying these past 6 months.

I was told by customer services that a revised bill would be issued, which it was of sorts although not in accordance with my original contract. In the interim period I had received a bill relating to the Mysterious April 27th Contract. This bill did not tally with either the contract I had signed the 6 months previously, OR with the latest revised bill/contract that i had just received. I therefore considered this particular bill to be invalid.

Then NTL disconnected me two weeks later citing non-payment of the Mysterious April 27th Contract. This is depsite them having issued a revised contract for the same period, and despite my having a contract previously in existance anyhow.

I paid by direct debit, and money had been debited the previous month. It transpired that NTL cancelled my Direct Debit when they sent me the Mysterious April 27th Contract and then charged me a fee for doing so. I had not asked them to do this nor had they informed me they had. Ironically they would have had their money for the Mysterious April 27th contract anyway if they hadnt done this, so myabe they did me a favour.

5 hours of talks led nowhere. NTL are pursuing payment for the bill relating to the April contract - a contract they themselves have declared wrong. I lost income (I am self employed), I have had my credit rating besmirched, and more than anything I am angry that NTL are attempting to get me to agree to a 40% price hike and new 12 month obligation by underhand tactics and threats (I use the word threats advisedly - representatives have told me if i do not agree to pay the new contract they will refer the matter to debt collectors. This is despite me pointing out I did not agree to a new contract, and pointing out that I signed a previous contract which I had paid monthly until the month before the disconnected me.)

28-06-2006, 18:58	#10
hotscotchbonnet Inactive Join Date: Jun 2006 Posts: 19	Re: Ntl Wont Rectify Their Own Admitted Fault! Oh this rings so true! I moved house in April and was told my existing services and contract would be tranferred. Noone mentioned new contracts or new payment plans - the discussion was purely about transferring an exisitng arrangemt. I paid by direct debit and NTL debited my account the same month that I moved in accordance with the contract I had signed. Yet some days later I then received a new contract. This Mysterious April 27th Contract had a tariff that was 40% more than the contract I had signed and been paying these past 6 months. I was told by customer services that a revised bill would be issued, which it was of sorts although not in accordance with my original contract. In the interim period I had received a bill relating to the Mysterious April 27th Contract. This bill did not tally with either the contract I had signed the 6 months previously, OR with the latest revised bill/contract that i had just received. I therefore considered this particular bill to be invalid. Then NTL disconnected me two weeks later citing non-payment of the Mysterious April 27th Contract. This is depsite them having issued a revised contract for the same period, and despite my having a contract previously in existance anyhow. I paid by direct debit, and money had been debited the previous month. It transpired that NTL cancelled my Direct Debit when they sent me the Mysterious April 27th Contract and then charged me a fee for doing so. I had not asked them to do this nor had they informed me they had. Ironically they would have had their money for the Mysterious April 27th contract anyway if they hadnt done this, so myabe they did me a favour. 5 hours of talks led nowhere. NTL are pursuing payment for the bill relating to the April contract - a contract they themselves have declared wrong. I lost income (I am self employed), I have had my credit rating besmirched, and more than anything I am angry that NTL are attempting to get me to agree to a 40% price hike and new 12 month obligation by underhand tactics and threats (I use the word threats advisedly - representatives have told me if i do not agree to pay the new contract they will refer the matter to debt collectors. This is despite me pointing out I did not agree to a new contract, and pointing out that I signed a previous contract which I had paid monthly until the month before the disconnected me.)