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Originally Posted by poolking
You shouldn't be using a residential NTL connection for business purposes.
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possibly a tad harsh, PK, I quite often email myself stuff from work that I finish off at home, so 'work purposes' may not imply 'business use', per se ???
Anyway
rak5ha, sorry to hear of your problems.
I'm surprised that NTL are issuing modems that don't have their MAC addresses registered, yet - the 'usual' problem is a failure to 'pair' the smartcard with the STB, which takes up to a couple of hours to sort out. Your situation, however, effectively means they are issuing equipment that they know will not work - and I agree this is unacceptable.
You will be able to get refunded for any days you cannot get a service, but that doesn't help you, if you need to have a working connection.
You are perfectly entitled to cancel - the product they have supplied is not 'fit for the purpose'...