Cable Forum - View Single Post - Help: New BB Not Working MAC Address issues Acceptable?

rak5ha · 28-06-2006, 15:35

Hi is this normal,

I decided to take NTL broadband 4MBS and the engineer came yesterday to do the set-up. Today however when doing the set-up, at the stage to enter pin and surname - a pin not valid error was received.

Phoned technical support who said the modem is new and the MAC Addresses of the modems are not on the servers. It could take to the end of the month.

I explained it was not good enough - I need to log in tonight after work for work purposes. Was told to speak to customer services, rang them and they told me to speak to Tech Support. Told them the service was not acceptable and the advisor did not care.

What a joke = told the advisor to get the manager to call back but no one has called. This is not acceptable. Not sure if I should cancel my contract. Can NTL get away with this?

28-06-2006, 15:35	#1
rak5ha Inactive Join Date: Jun 2006 Posts: 4	Help: New BB Not Working MAC Address issues Acceptable? Hi is this normal, I decided to take NTL broadband 4MBS and the engineer came yesterday to do the set-up. Today however when doing the set-up, at the stage to enter pin and surname - a pin not valid error was received. Phoned technical support who said the modem is new and the MAC Addresses of the modems are not on the servers. It could take to the end of the month. I explained it was not good enough - I need to log in tonight after work for work purposes. Was told to speak to customer services, rang them and they told me to speak to Tech Support. Told them the service was not acceptable and the advisor did not care. What a joke = told the advisor to get the manager to call back but no one has called. This is not acceptable. Not sure if I should cancel my contract. Can NTL get away with this?