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mrk2y · 28-06-2006, 10:42

I signed up to NTL Jan 06, I have all 3, Family Pack, Talk Unlimited 24, and 4MB Broadband

I have had problems with my billing every month !!
In my 1st month, I was receiving NTL Radio Times, I requested this to be cancelled, I am still getting billed, I phone CS every month, every month they credit it and say its cancelled, only to find that next month I have billed again, and again they credit it an dnext month i am chaged again, I am FED UP !!

Broadband, I am having so many problems, slow speed, a little while ago I could not access any web site (I think this was because of NTL DNS problems)

Phone, I am being billed for some national calls, even through I am on Talk Unlimited 24 (i have 2 phone lines), one CS said the numbers cant be private numbers (they are) and another said I dont have talk unlimited 24, even though I am being charged for it on my bill. Whats going on !!

I am also receiving a lot more spam calls, after switching from BT to NTL,

I have had enough !
I have spoken to CS asking to cancel my account, but as I am in my 12 month contarct I cant.... I have even said that as prices increased from 1st June I am entitles to cancel ( i looked at a posting here from, I think, Mr Angry) I quoted, and still I cant cancel and still nothing is resolved.

I have sent letters, still no reply, I have sent letters to a coventry address and the one on the NTL web site

HELP
I have had enough of NTl, I want to go back to Sky and BT
HOW CAN I GET OUT OF NTL HELL !!!!!

28-06-2006, 10:42	#1
mrk2y Inactive Join Date: Jun 2006 Location: Ipswich Age: 55 Services: XL TV V+ Posts: 26	billing probs, help please !! I signed up to NTL Jan 06, I have all 3, Family Pack, Talk Unlimited 24, and 4MB Broadband I have had problems with my billing every month !! In my 1st month, I was receiving NTL Radio Times, I requested this to be cancelled, I am still getting billed, I phone CS every month, every month they credit it and say its cancelled, only to find that next month I have billed again, and again they credit it an dnext month i am chaged again, I am FED UP !! Broadband, I am having so many problems, slow speed, a little while ago I could not access any web site (I think this was because of NTL DNS problems) Phone, I am being billed for some national calls, even through I am on Talk Unlimited 24 (i have 2 phone lines), one CS said the numbers cant be private numbers (they are) and another said I dont have talk unlimited 24, even though I am being charged for it on my bill. Whats going on !! I am also receiving a lot more spam calls, after switching from BT to NTL, I have had enough ! I have spoken to CS asking to cancel my account, but as I am in my 12 month contarct I cant.... I have even said that as prices increased from 1st June I am entitles to cancel ( i looked at a posting here from, I think, Mr Angry) I quoted, and still I cant cancel and still nothing is resolved. I have sent letters, still no reply, I have sent letters to a coventry address and the one on the NTL web site HELP I have had enough of NTl, I want to go back to Sky and BT HOW CAN I GET OUT OF NTL HELL !!!!!