Cable Forum - View Single Post - NTL Customer Services: Your personal experience

tonecold · 28-06-2006, 00:24

I emailed using the TELL US WHAT YOU THINK on the website and told them about the problem I'm having where it seems I need to keep rebooting my modem. They actually got back to me and asked some questions which weren't level 1 diagnostic stuff. I told them I'd already ruled out my router by having the modem connected directly to a PC, and ruled out the computer as it's happening on 3 or 4 different machines. I hope to get some good reply, as they appear to have ruled out the line itself by telling me I was online regularly, while this is true I had to keep rebooting my modem to get online at times.

28-06-2006, 00:24	#761
tonecold Inactive Join Date: Feb 2006 Location: Nottingham Age: 43 Services: NTL 1MB BB, Freeview Posts: 49	Re: NTL Customer Services: Your personal experience I emailed using the TELL US WHAT YOU THINK on the website and told them about the problem I'm having where it seems I need to keep rebooting my modem. They actually got back to me and asked some questions which weren't level 1 diagnostic stuff. I told them I'd already ruled out my router by having the modem connected directly to a PC, and ruled out the computer as it's happening on 3 or 4 different machines. I hope to get some good reply, as they appear to have ruled out the line itself by telling me I was online regularly, while this is true I had to keep rebooting my modem to get online at times.