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Originally Posted by thelem
I think the current plan is to move everyone onto the Telewest billing system, which does include some online account management.
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According to the CS rep I spoke to at TW the other day, TW are only just finishing finalising on one billing system, nevermind the NTL half. That was the reason I was given as to why I couldn't make any changes to my TV package anyway. (And it was an upgrade!)