Cable Forum - View Single Post - The Best of all Worlds..NTL ..Telewest..Sky..BT

Bengie · 27-06-2006, 21:24

I don't think price comes into it in any way. They are offering a product with service, sometimes that service works out very expensive, but the quality of the help given is generally no better whatever the cost to the customer.
Read any forum anywhere and you will see complaints about the quality and that goes for 0800 or 0900 number support.

I can understand having to pay for advice about something that has nothing to do with the service provider ie; printer, drivers etc; but there should be no charge for assistance on their own poroduct.

27-06-2006, 21:24	#9
Bengie Inactive Join Date: Jun 2006 Posts: 126	Re: The Best of all Worlds..NTL ..Telewest..Sky..BT I don't think price comes into it in any way. They are offering a product with service, sometimes that service works out very expensive, but the quality of the help given is generally no better whatever the cost to the customer. Read any forum anywhere and you will see complaints about the quality and that goes for 0800 or 0900 number support. I can understand having to pay for advice about something that has nothing to do with the service provider ie; printer, drivers etc; but there should be no charge for assistance on their own poroduct.